Privacy Policy

Data controller

PACTO Resolución is a project under development, active in Colombia and Spain. For any question about your data, you can write to us through the site's contact page.

Data we process

We only process the data you voluntarily provide when writing to us or requesting information: name, email address and the content of your message.

The orientation questionnaire available on the site runs entirely in your own browser and does not store your answers.

Purpose and legal basis

We use your data to respond to your request, guide you regarding our solutions and, where applicable, manage the provision of the service. The legal basis is your consent and, where relevant, the performance of the contractual relationship.

Retention and security

We keep your data for as long as necessary to handle your request and comply with applicable legal obligations. We apply reasonable technical and organizational measures to protect it.

Your rights

You may request access, rectification, erasure, restriction, portability or objection to the processing of your data by writing to us through the site's contact page.

Important notice

PACTO Resolución no sustituye los servicios de emergencia, la atención médica, la evaluación psicológica, la asesoría jurídica ni la intervención de profesionales cualificados. Las herramientas y orientaciones del sitio tienen carácter informativo y orientativo.